Here's how to keep your Instamic Pro and Basic up to date with the latest firmware (1.3.2).
In order to download the Firmware Upgrade Application, you need to register your Instamic at register.instamic.io
If you have already registered your Instamic, you can find the Firmware Upgrade Application as an attachment to this article (The latest version is 2.8.3 on Mac, 2.8.0 on Windows. 2.6.1 Version for older Intel-based macOS versions)
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Troubleshooting and solutions:
1. Instamic reboots when you have released the button after the two LEDs went off
- Turn the Instamic on.
- Connect it to your computer with the Instamic's cable.
- Check that it is correctly mounted on your computer as an external memory
- Load the Firmware Upgrade Application
- Check that a .txt file has been stored on the Instamic internal memory (ePbq01z.txt). If not, manually copy it to the Instamic's internal memory (file attached to this article)
- Hold down the button on the Instamic until the first two green lights turn off
- The unit will disconnect from your computer
- Wait for 5 to 10 seconds for the app to upload the new firmware from our server and see the Loading pop-up window.
- The middle LED will start blinking. Do not disconnect your Instamic.
- Instamic restarts with the latest firmware.
2. The first green check doesn't appear
Step 1
- Make sure that the Instamic internal storage is named INSTAMIC
- Use the Instamic's cable provided.
- Copy the .txt file attached to this article (see below) and launch the firmware upgrade app. Start the updating process.
- Reboot your computer, load the app, and connect Instamic.
Still no green check?
- Contact us at support@instamic.io
3. The first green check appears only when I unplug the unit
- Make sure that the Instamic internal storage is named INSTAMIC
- If it has a different name, you can rename it from the Finder using the right-click menu or the Format Memory application on Windows / Disk Utility on Mac.
4. The first green check appears but no .txt file is loaded into the Instamic's internal memory
- Disconnect any devices that have internal memory such as a Notebook, Pad, or similar.
5. Your Instamic doesn't turn back on
Step 1
- Wait 12 hours. Do not charge your Instamic
- Load the Instamic Firmware Update Application
- Connect Instamic with the USB cable provided
- Wait 30 secs until Instamic reloads.
Still no solution
- Try the Hardware Reset Procedure here
Your Instamic is still alive. It is only shy :-)
For any other questions, please contact us at support@instamic.io.
Kind regards,
The Instamic Team